Connect Directly with Our AI & Automation Experts
At Arkintel Dynamics, our core focus is on delivering cutting-edge AI and engineering solutions that solve complex logistics challenges. To maintain this focus and provide the highest level of technical expertise, we've built our communication channels to connect you directly with our problem-solving engineers, rather than through traditional administrative layers. This approach allows us to deliver unparalleled value and responsiveness.
Your Direct Line to Expertise / Connecting with Our Support Team
To keep our expenses low and invest our resources in the top-tier programmers and engineers who solve your
problems, we've opted for efficient, direct communication channels. This model allows us to pass significant
cost savings onto our customers.
For our valued customers, the primary and most efficient way to receive support is through the secure
Customer Service Portal we provide. This portal is your central hub to:
- View and manage open support tickets.
- Monitor the health and performance of your solutions.
- Monitor the health and performance of your solutions.
- Access remote technical support via dedicated chat channels.
For direct interaction, including remote assistance and in-depth problem solving, we leverage secure cloud-based communication tools such as Teams, and our own proprietary tech chat. This ensures all communication and shared information remain encrypted and confidential, while allowing our experts to provide swift, targeted support regardless of location. This streamlined approach keeps administrative overhead low, a saving we proudly pass on to you.
With a global team of engineers, we are connected and available to support you 24/7. We treat every single request, regardless of the channel it comes through, as a high priority. This commitment to prompt, expert assistance is our unwavering promise to you.
Interested in Partnering with Arkintel Dynamics? / Start the Conversation
Ready to explore how Arkintel Dynamics can revolutionize your warehouse and logistics operations? The best way to begin is by connecting directly with our team.
Click the button below to Request a Demo.
Our demonstration process is designed for action and value from the start. It includes a generous 90-day free trial of our secure, cloud-based IP services and core platform capabilities, allowing you to experience the potential firsthand and even run initial tests with your own data in a protected environment.
We understand that every business is unique, and achieving optimal ROI requires a solution tailored to your specific environment and workflows. Therefore, if our existing ready-to-deploy solutions aren't an immediate perfect fit for helping you hit the ground running, we go a step further. We are prepared to send on-premises engineers to your location – at absolutely no cost to you – to conduct a detailed assessment, understand your infrastructure, and ensure we provide a clear, cost-effective engineering path to achieve your overall automation goals without breaking the bank.
Requesting a demo is your low-risk, high-value gateway to unlocking unparalleled efficiency and leveraging our AI and engineering expertise. Let's start the conversation today and get you on the path to optimized logistics.
A Note on Traditional Phone Support
We understand that some businesses are accustomed to a standard 1-800 support line. While our direct-to-engineer model via chat and scheduled calls proves incredibly efficient for resolving complex technical issues quickly, securely, and cost-effectively, we also want you to feel completely at ease. If, for your peace of mind, having a physical phone number is necessary, we can provide one for an additional fee.
This expense is not simply for the phone license itself, but helps cover the dedicated time and resources required from our engineering team to handle this supplementary, non-core communication method. It accounts for the direct attention needed for phone inquiries and, crucially, the coordination required to ensure seamless handover between engineers across global shifts to maintain uninterrupted 24/7 legacy phone coverage – our commitment to leaving no gaps in support. Our ultimate goal remains understanding and solving your unique technical problems with the highest level of expertise. We appreciate your understanding as we prioritize direct technical problem-solving channels, passing those efficiency savings directly to you. And yes, we're engineers, and we focus on the engineering!